Terms of Service

Acceptance

By using this website or engaging HelpMeMarketing Inc. ("HMM", "we") for services, you agree to these Terms. Client engagements are additionally governed by a Master Services Agreement (MSA) and Statement of Work (SOW) which, where they conflict, take precedence over these Terms.

Our services

We provide marketing services to DTC, SaaS, healthcare, and finance — SEO, paid media, websites, social, brand & content, lifecycle & retention, reviews, and analytics. All deliverables are scoped in writing before work begins.

We do not provide medical, legal, tax, or regulatory advice. Clients are responsible for ensuring their offerings, claims, and customer communications comply with the laws and professional standards applicable to them.

Client obligations

• Provide timely access to accounts, assets and decision-makers.
• Review and approve claims, before/after imagery, pricing and promotional copy before publication.
• Maintain compliance with regulator, industry, and platform policies applicable to the business.
• Execute a BAA, DPA, or equivalent contract before any regulated personal data is shared.

Fees & billing

Fees are as stated in the SOW. Retainers are billed monthly in advance; project fees are billed on milestones. Ad spend is billed directly by the platform to the client or reimbursed per the SOW.

Late payments accrue interest at 1.5% per month. Accounts more than 30 days overdue may be suspended.

Term & termination

Retainers are month-to-month unless otherwise specified, with a 30-day written notice to terminate. Either party may terminate for material breach not cured within 14 days of written notice. On termination, we provide a handover package of credentials, assets and documentation.

Intellectual property

You own all deliverables produced specifically for you under an SOW upon full payment. We retain ownership of our pre-existing tools, frameworks, playbooks and anonymised benchmark data, and may use the work in our portfolio unless mutually agreed otherwise in writing.

Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own, and no less than reasonable care. PHI is treated in accordance with the BAA.

Warranties & disclaimers

We perform services in a professional and workmanlike manner consistent with industry standards. We do not guarantee specific marketing outcomes — rankings, leads, revenue or return on ad spend — as these depend on factors outside our control.

Except as expressly stated, services are provided "as is" without warranties of any kind, express or implied.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special or punitive damages. Our aggregate liability for any claim is limited to the fees paid under the applicable SOW in the 6 months preceding the claim.

Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws applicable therein. Disputes are resolved in the courts located in Toronto, Ontario.

Contact

Legal notices — legal@helpmemarketing.com. General contact — hello@helpmemarketing.com.

Questions? Get in touch.

HelpMeMarketing Inc.